Delivery policy

Orders are normally prepared and dispatched within 3–5 working days after payment has been received. Personalised or made-to-order products may take longer; where applicable, the expected preparation time will be shown on the product page.

Delivery charges and estimated delivery times are shown during checkout before an order is placed.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as delays with the delivery provider.

Customers are responsible for providing a complete and accurate delivery address when placing an order. If an order has not arrived within the expected delivery period, please contact us so that we can investigate.

Refund policy

We hope you are happy with your purchase. If you change your mind about a non-personalised item purchased online, you may cancel your order within 14 days of receiving it. After notifying us of your cancellation, you have a further 14 days to return the item.

Returned items should be in their original condition. Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrect.

Once the returned item has been received, we will issue the refund to the original payment method. Refunds will be processed within 14 days of receiving the returned item. Where applicable, the original standard delivery charge will also be refunded.

Personalised or custom-made items cannot normally be returned. This does not affect your statutory rights if an item is faulty, damaged, not as described or incorrect.

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible so that we can arrange an appropriate replacement or refund.